Refund Policy

Logistics & Liability

Rupkatha Boutique uses third-party logistics for processing all orders. In unforeseen circumstances wherein the logistics partner refuses to accept a customer's claim of wrong or tampered delivery or non-delivery of parcels, Rupkatha Boutique shall not be held liable for any loss until the below-mentioned guidelines are

followed by customers.

Guidelines for Customers

• If a Rupkatha Boutique parcel is received in a tampered condition, the customer shall refuse to

accept the parcel from the logistics partner.

• In case the customer denies receiving the parcel while the logistics partner shows the parcel as

delivered, the customer must raise the issue within 48 hours of the delivery message. Rupkatha

Boutique will share the Proof of Delivery (POD) with the customer after receiving it from the logistics

partner.

• Even after sharing the POD, if a customer refuses to accept the authenticity of the shared POD,

Rupkatha Boutique can ONLY assist the customer in raising the concern with the concerned logistics

partner.

Color & Product Representation

Quality is of utmost importance at Rupkatha Boutique and we put special efforts to publish the best quality

pictures with true-to-life colours for our customers. However, digital photography has its limitations. Though

we strive to achieve accuracy, many factors affect the way colours look in digital versions compared to real

life. Factors such as weather and lighting conditions, and even the monitor settings of the viewer, can cause

colour variation.

Please note the following colour-related limitations:

• Garments with shades of blue and green may look different from their actual tone. The same applies

to many iridescent colours like Orange, Bright Pink, and Purple.

• Deep colours such as Black, Dark Navy Blue, and Dark Brown may appear similar in digital images.

• Pale colours like Off-White, White, Grey, and Cream may look different in pictures depending on the

lighting conditions at the time of the photoshoot.

These colour variations do not constitute a defect and will not be considered valid grounds for a return or

refund unless the product is materially different from its description.